SHIPPING INFORMATION

We have a standard 2-12 hours processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

 

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Sanny Hair has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

 

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, email: admin@hersunnyhair.com

 

RETURNS 

All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at 86 157 5327 6678 within 7 days of the receipt date. 
 

• Requests must be made within 7 business days of receipt of product(s).
• Any exchange requested after 7 business days of receiving the product will not be honored.
• We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed,colored or cut) in any way.
• According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
• Customer is responsible for the reshipment cost as that is a separate service that has already been used.Once your product has been received, it will be examined thoroughly. If the product has been returned unused in its original condition, we will fully refund or exchange the product for something of equal or greater value per your selection.
• Customized order no exchange or return accepted.